Refund policy

Ghanwa Skincare – Return & Refund Policy

At Ghanwa Skincare, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

🗓 Return Eligibility

• The item must be unused, unopened, and in its original packaging.

• Any tampered or partially used product will not be eligible for return.

💵 Refund Method

• Since we offer Cash on Delivery (COD), approved refunds will be processed as:

• Store Credit (voucher/coupon)

• Product Exchange

🔁 Exchange & Replacement

• If you wish to exchange an item, we will arrange a replacement after receiving the returned product in acceptable condition.

🚚 Return Process

1. Contact our support team at [Your Email or WhatsApp] within 7 days.

2. Share your order number and reason for return.

3. Our team will guide you through the return process.

🚫 Non-Returnable Situations

• Opened or used skincare products

• Products damaged due to customer handling

• Return requests made after 7 days

❗ Important Notice

Ghanwa Skincare reserves the right to inspect and approve the returned product before issuing any refund or exchange.